Hands polishing an oval diamond solitaire with a black cloth beside a jeweller's loupe on travertine

Warranty & Aftercare

Care that continues long after your piece leaves the studio

Our commitment to your jewellery continues long after it leaves the studio. From the craftsmanship of your piece to its ongoing care, we're here to help preserve what makes it special.

Our Lifetime Craftsmanship Warranty

Diamondboi Inc. guarantees your jewellery against defects in materials or workmanship for its lifetime. Repairs required to correct these defects will be completed at no charge.

To maintain this warranty, all work on your jewellery must be carried out by Diamondboi Inc. Work performed by another jeweller will void the warranty.

A Diamond That Grows With Your Story

Our lifetime diamond trade-up allowance gives you full credit for your original centre diamond toward a new diamond of the same origin and at least 50% greater value.

Natural diamonds may be traded toward natural diamonds, and lab-grown diamonds toward lab-grown diamonds.

Complimentary Care

Your jewellery includes:

One complimentary cleaning.
One complimentary resizing, excluding eternity bands.
Complimentary inspections to assess the condition of your piece.

Additional cleanings and resizing services are available for a fee.

Three-Year Extended Care & Protection

$195

An additional level of care for the jewellery you wear and love. Our Extended Care & Protection plan provides maintenance and eligible repairs beyond the standard warranty, helping preserve your piece's finish, fit and condition over three years.

Included in your plan

Up to three complimentary cleanings per year.
Professional polishing and rhodium plating, where applicable.
Prong inspections and tightening.
Resizing up or down, subject to restrictions.
Replacement of lost or chipped side stones.
10% savings on future diamond purchases.

All services are performed by our team with attention to the craftsmanship and integrity of your piece.

Coverage

The plan covers manufacturing defects in materials or workmanship, wear-related issues arising from normal use, and repairs deemed appropriate following professional inspection.

Our team will assess your jewellery and determine eligible servicing and repairs at its discretion.

Plan details & exclusions

Each plan covers one jewellery item.
The plan is non-refundable.
Proof of purchase is required.
Loss, theft or unexplained disappearance of the jewellery is not covered.
Damage caused by misuse, abuse, accidents or work performed by a third party is not covered.
Work performed by anyone outside Diamondboi Inc. will void the warranty.

Care with the same attention as creation

The details that make your jewellery exceptional deserve thoughtful care. Our team brings that same attention to every inspection, adjustment and service.

Arrange Aftercare

For warranty enquiries, servicing or information about Extended Care & Protection, please email our concierge.

Include your name, order number and a brief description of the service you need. Photographs are welcome where helpful. Our team will guide you through the next steps and arrange an appointment if required.

concierge@diamondboi.com

Email our Concierge