The fastest way to reach our team is via text at (647) 972-7464. Next best way would be via email at concierge@diamondstudio.ca. Then would be calling our studio at (647) 972-7464
Any visitation to the studio requires a previously confirmed appointment!
Orders: Require an appointment, where you would be provided a quote and complete a design with Nuno. For one of these appointments, we do book up around 3-4 months in advance and can be booked here
Maintenance of jewelry: For all jewelry maintenance (Sizing, Cleaning & Repairs) an appointment is required, however it is on a faster availability than the above Orders Appointment by reaching out to us via email concierge@diamondstudio.ca or by calling/texting (647) 972-RING (7464)
Appointment No Shows: Should you Not Show up for a confirmed consult with no prior communication and require a new appointment, there will be a non-refundable $150 fee to book.
We work with Natural Diamonds, Lab Grown Diamonds, Moissanites & Gem/Coloured Stones
Carat is always your choice. For natural diamonds we work in E–F colour, VS2 clarity or better, Excellent cut for centre stones (Very Good for accent stones), GIA certified. For lab-grown diamonds, D–E colour, VVS2 clarity or better, Excellent cut, IGI certified. Anything that does not meet that standard does not go into a diamondboi ring.
To receive the most accurate & valid quote a consult with Nuno is required
Every ring starts with a consultation, in the Toronto studio or by phone. Once we have designed the setting and selected your diamond together, you will receive a quote. Production begins as soon as the design is approved and payment is arranged. See how the custom process works.
Each piece is made to order. Please allow 4–6 weeks for production after your design is approved, plus delivery time. If you are working toward a proposal date, let us know at your consultation and we will plan around it.
We accept Cash, Debit, Visa, Mastercard, AMEX, E-Transfer and financing with Affirm (formally Paybright)
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please seehttps://www.affirm.com/en-ca/how-it-works.
We ship worldwide. Pieces travel by trackable courier, fully insured, with a direct signature required on delivery. Shipping is calculated at checkout based on your destination. For international orders, any import duties or taxes are the responsibility of the recipient. You are also welcome to collect your piece in person at the Toronto studio by appointment.
Our packages are shipped via a trackable courier on a standard overnight service depending on destination, with direct signature required at delivery.
As all our designs & items are based on an individual order to production bases, we do not offer returns. We do provide a great Trade-In policy under our brand warranty where you are able to trade-in your centre stone towards a larger or different centre stone. Warranty Policy
Tastes evolve, so your centre diamond can too. At any time you can trade in your centre stone toward a larger or different diamond, receive full credit for what you originally paid, and simply pay the difference. The promise applies to diamond engagement ring purchases, lab or natural. Full details are in our warranty policy.
Sizing is handled in-house by appointment, along with cleaning and repairs. Email concierge@diamondstudio.ca or text 647.972.7464 and we will arrange a time. If you are unsure of your size before ordering, our ring size guide can help.
