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CLIENT SUPPORT

How do I get a quote/price?

To receive the most accurate & valid quote a consult with Nuno is required

What is the best way to contact the studio?

The fastest way to reach our team is via text at (647) 972-7464. Next best way would be via email at diamondboi@diamondstudio.ca. Then would be calling our studio at (647) 972-7464

Do I require an appointment to come into the studio?

Any visitation to the studio requires a previously confirmed appointment!

Orders: Require an appointment, where you would be provided a quote and complete a design with Nuno. For one of these appointments, we do book up around 3-4 months in advance and can be booked here

 

Maintenance of jewelry: For all jewelry maintenance (Sizing, Cleaning & Repairs) an appointment is required, however it is on a faster availability than the above Orders Appointment by reaching out to us via email diamondboi@diamondstudio.ca or by calling/texting (647) 972-RING (7464)

 

Appointment No Shows: Should you Not Show up for a confirmed consult with no prior communication and require a new appointment, there will be a non-refundable $150 fee to book.

What stone materials do you work with?

We work with Natural Diamonds, Lab Grown Diamonds, Moissanites & Gem/Coloured Stones

What is your brand standard for the 4 Cs?

At diamondboi Designs we pride ourselves on the sparkle of our stones. Carat size is selected by you, Colours from D-G, Clarity Flawless (F) – Very Slight 2 (VS2), Cut is Excellent Cut only for centre stones & Very Good for small stones.

What forms of payment do you accept?

We accept Cash, Debit, Visa, Mastercard, AMEX, E-Transfer and financing with Affirm (formally Paybright) 



Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please seehttps://www.affirm.com/en-ca/how-it-works.

What is the Shipping Process?

Our packages are shipped via a trackable courier on a standard overnight service depending on destination, with direct signature required at delivery.

What is your return policy?

As all our designs & items are based on an individual order to production bases, we do not offer returns. We do provide a great Trade-In policy under our brand warranty where you are able to trade-in your centre stone towards a larger or different centre stone. Warranty Policy

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